Can I track my order?

Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us at customercare@doracollectives.com

Which delivery option do you offer?

We are currently shipping with Postnord.

How long is the delivery time?

Sweden: 1-3 working days
Europe: 2-4 working days
Other countries: 3-6 working days
Please note that a delay can occur at high pressure at the shipping company or a higher number of orders received in our warehouse. We will contact you personally regarding any further or unexpected delays of your order.

Where do you ship?

We currently ship to EU and UK.

How much does shipping cost?

The Shipping cost is displayed in checkout

We currently ship DDP (Delivery Duty Paid) to all countries in the European Union, as well as the UK Meaning there is no extra charges at delivery!

What happens if I do not collect my parcel?

In the event that your products are returned to us due to a failure to pick up your package, we will have to charge a fee of 30 EUR / 30 USD / 30 GBP / 300 NOK / 300 SEK / 200 DKK. This covers the shipping to and from you, as well as handling and restocking of the products. The fee will be deducted from your refund.

What happens if my package or my products arrive damaged?

If you think your order is damaged or faulty please reach out to customercare@doracollectives.com with your order number, photographs and a description detailing the issue. As soon as we have received the pictures and description, we will process your request.

Can I return my order?

You are always welcome to return your order by the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, tags and/or labels) within 14 days of receiving a product ordered. Please note, any initial shipping fee will not be refunded, and a return shipping fee will be charged (99 kr for the return shipping in Sweden, 15 Euros for rest of the world) Please remember to keep your tracking number until we have confirmed the return.

Eventual costs for customs will not be covered by Dóra.

If you want to make a return or exchange your item, note that we don't have return labels in our packages. Instead, you can Create your return here

You can return your order for up to 14 days from receiving it.

Search for your order number and choose between exchange or return.

Package your return securely with original packaging, tags and/or labels, with the return form and order number inside.

Attach the return label.

Please note:

All returns have to have a filled out return form.

All returns have to be shipped back to us within 14 days of delivery. This applies for full-priced and sale pieces.

All pieces must be returned in their original condition, with all tags attached. Worn or damaged pieces will not be accepted for return, unless you have contacted us separately with a specific claim and we have accepted.

When shipping your return, make sure the parcel is securely sealed, to avoid any damage.

The return fee will be deducted from your refund.

When your package reaches our warehouse, expect your refund within 3-5 business days.

In the case of an exchange, the right of withdrawal applies for 14 days from the date you receive the new item. If the original item is not returned within this period, you will be charged for the items that you have received.